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Terms and conditions

Shipping and Payment
We offer Free Worldwide Standard Tracked Shipping.
Express shipping is only offered within Australia for $9.95 AUD.
Australian Orders:

  • Standard Delivery Time is 2-5 business days.
  • Express Delivery Time is 1-3 business days.

International Orders:

  • Standard Delivery Time is 6-15 business days.

These delivery times are only estimates. Additional customs fees may be applicable for international deliveries. These are the responsibility of the buyer. It is the responsibility of the customer to check the laws with their local customs authority regarding the importation of teeth whitening products for individual use.
Note: Shipping times may be longer during periods of high demand (competitions and giveaways).


Refunds
Juicy Lip Co offers a 7-day exchange back guarantee if the item is deemed defective. Item must be returned in its original state (partial returns not accepted). It is the responsibility of the customer to pay for any shipping costs (and transit costs if applicable). No refunds are applicable.
There are no refunds on promotional products unless the item is deemed to be faulty. If this is the case, we will happily exchange your product.
You are required to email Support@juicylipco.com if any item needs to be returned. Write “Return” in the subject line and specify the problem.


100% Money Back Guarantee

We have absolute confidence in providing the most effective at home Lip Plumping products in the world. So we have introduced our 100% Results or Money-Back Guarantee.
We guarantee that your lips will improve in size and fullness.
To qualify for our money-back guarantee simply follow the following instructions.

  • Take a clear close-up video of your Lips before using our lip plumping products
  • Use our lip plumping products exactly as instructed in our instruction manual. Record yourself using it and show the lips before and after using the product. all in one video.
  • Email Support@juicylipco.com with your before and after photo attached and video proof of products being used and being allowed to settle in for 10 minutes after use.
  • Once we have approved, then send back your product
  • Your refund will be processed once we have received the product in our warehouse

You have 30 days from the date purchased, to process a Money-Back guarantee application.

NOTE: We require the above steps to be done in a satisfactory manner before we issue a refund so that no fraudulent claims are made. We do not offer refunds based on a change of mind. Our website states in all areas that there are terms and conditions involved if you want a 30 day money back guarantee.


Pricing
Juicy lip co reserves the right to alter prices of products without notice. We also reserve the right to cancel orders if any errors have been made. Customers will receive a full refund if this is the case.


Terms of Product Use
Juicylipco.com is solely an online store for lip plumping products.
We recommend using our lip plumping system once per day on level 1 (30-60 seconds) for the first 7 days. Juicy Lip Co is not responsible for any adverse effects which may occur from exceeding these recommendations. Do not use the product if you have dry lips, small cuts and or a colesaw. Your physician or healthcare practitioner should be consulted if you have any medical questions regarding the use of our product. By law, we are unable to provide medical advice. The degree of lip plumping will vary for every patient, depending on duration in which system is used, structure of lips, and the number of applications. Juicy Lip Co products should not be used if you are pregnant, under the age of 13, have very sensitive lips, skin conditions or are prone to bruising
It is the responsibility of the user to check all ingredients of any product prior to application to ensure you are not allergic to any ingredients. Ingredients are found in the user manual of the Juicy Lip co System.


Lost Parcels
Juicy Lip Co accepts no responsibility unclaimed or lost packages. We have taken every effort to design our Website to be useful, informative, helpful, honest and fun.  Hopefully, we’ve accomplished that — and would ask that you let us know if you’d like to see improvements or changes that would make it even easier for you to find the information you need and want.
All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don’t agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the Juicylipco.com Website means that you accept those changes.
It is the responsibility of the customer to ensure our Lip plumping products will pass through their respective local customs. We are unable to provide any refunds if our lip plumping products are unclaimed or confiscated by customs. The customer should contact their local customs to get information regarding the importation of our teeth whitening products into their respective countries.


Restrictions on Use of Our Online Materials
All Online Materials on the Juicylipco.com site are Copyrighted and all rights are reserved. Text, graphics, databases, HTML code, and all other intellectual property are protected by AUS and US and/or International Copyright Laws, and may not be copied, reprinted, published, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission. All of the trademarks on this site are trademarks of Juicylipco.com or of other owners used with their permission.
You may not add, delete, distort or misrepresent any content on the Juicylipco.com site. Any attempts to modify any content, or to defeat or circumvent our security features is prohibited.


Submitting Information to Us

All remarks, suggestions, ideas, graphics, comments, or other information that you send to Juicylipco.com through our site (other than information we promise to protect under our privacy policy becomes and remains our property, even if this agreement is later terminated.
That means that we don’t have to treat any such submission as confidential. You can’t sue us for using ideas you submit. If we use them, or anything like them, we don’t have to pay you or anyone else for them. We will have the exclusive ownership of all present and future rights to submissions of any kind. We can use them for any purpose we deem appropriate to our Juicylipco.com mission, without compensating you or anyone else for them.
You acknowledge that you are responsible for any submission you make. This means that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. Email addresses and phone numbers submitted may be used for follow-up. We will respect privacy and will never spam.
Limitation of Liability

Juicylipco.com WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ANY OF ITS SITE.
THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY:

  • USE OF (OR INABILITY TO USE) THE SITE
  • USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITE
  • FAILURE OF OUR SITE TO PERFORM IN THE MANNER YOU EXPECTED OR DESIRED
  • ERROR ON OUR SITE
  • OMISSION ON OUR SITE
  • INTERRUPTION OF AVAILABILITY OF OUR SITE
  • DEFECT ON OUR SITE
  • DELAY IN OPERATION OR TRANSMISSION OF OUR SITE
  • COMPUTER VIRUS OR LINE FAILURE
  • PLEASE NOTE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING:
    – DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY
    – DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “CONSEQUENTIAL DAMAGES.”)
    – OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “INCIDENTIAL DAMAGES.”)

WE ARE NOT LIABLE EVEN IF WE’VE BEEN NEGLIGENT OR IF OUR AUTHORISED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR BOTH.
EXCEPTION: CERTAIN STATE LAWS MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE “INCIDENTAL” OR “CONSEQUENTIAL” DAMAGES. IF YOU LIVE IN ONE OF THOSE STATES, THE ABOVE LIMITATION OBVIOUSLY WOULD NOT APPLY WHICH WOULD MEAN THAT YOU MIGHT HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES.
HOWEVER, IN ANY EVENT, OUR LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURIES, AND CLAIMS OF ANY AND EVERY KIND (WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT, OR THEY’RE CLAIMED UNDER ANY OTHER LEGAL THEORY) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID IF ANYTHING TO ACCESS OUR SITE.
Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a Juicylipco.com -operated site or have moved to another site. Juicylipco.com is not responsible for the content or practices of third party sites that may be linked to our site. When Juicylipco.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that Juicylipco.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any Juicylipco.com site or endorsement, sponsorship or support of Juicylipco.com, including its respective employees, agents or directors.
Jurisdiction and Other Points to Consider

If you use our site from locations outside of Australia, you are responsible for compliance with any applicable local laws.
These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the State of NSW, Australia as it is applied to agreements entered into and to be performed entirely within such jurisdiction.
To the extent you have in any manner violated or threatened to violate Juicylipco.com and/or its affiliates’ intellectual property rights, Juicylipco.com and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of NSW, Australia, and you consent to exclusive jurisdiction and venue in such courts.
Any other disputes will be resolved as follows:
If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Sydney. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Sydney. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Juicylipco.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.
The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.
By completing the transaction process through Juicylipco.com you accept any risk associated with the product and agree that Juicy lip Co and manufacturers are not liable for any complications or unexpected results. If you require medical attention please call emergency or visit a physician immediately.